Providing strategic services to help the Malaysian Fire and Rescue Department become an international-class fire and rescue organization.

Support services management is committed to contributing towards professional fire and rescue services by effectively utilizing the latest resources and technology.

The support service delivery system is based on the principles of competence, integrity and accountability in administering financial, administrative, human resources and information technology activities efficiently and effectively.

Our commitment is to deliver and disseminate complete information regarding the activities of the Fire and Rescue Department, Malaysia to the community effectively and professionally.With that we promise to:

• Always ready to provide efficient and effective public relations services and provide customer satisfaction.
• Ensure and determine that public relations aspects are implemented with full commitment and responsibility.
• Assist the Department in maintaining, managing and improving relationships with the public, private sectors and within the Department itself.
• Ensure that the Department's customer complaint handling process is investigated and action taken within fourteen (14) days from the date the complaint is received.

Our commitment is to deliver and disseminate complete information regarding the activities of the Fire and Rescue Department, Malaysia to the community effectively and professionally.With that we promise to:

• Always ready to provide efficient and effective public relations services and provide customer satisfaction.
• Ensure and determine that public relations aspects are implemented with full commitment and responsibility.
• Assist the Department in maintaining, managing and improving relationships with the public, private sectors and within the Department itself.
• Ensure that the Department's customer complaint handling process is investigated and action taken within fourteen (14) days from the date the complaint is received.